Privacy Policy for EKT Services Application

Effective Date: 01/01/2024

1. Introduction

Elegant Kitchen Trading, Maintenance Department ("EKT," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the EKT Services Application ("the App"). By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

While using our App, we may ask you to provide us with certain personally identifiable information, including but not limited to:

• Name
• Contact information (email address, phone number)
• Address
• Service history

2.2 Usage Data

We may also collect information on how the App is accessed and used ("Usage Data"). This Usage Data may include:

• Your device's Internet Protocol address (IP address)
• Browser type and version
• Pages of our App that you visit
• The time and date of your visit
• Time spent on those pages
• Unique device identifiers
• Other diagnostic data

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our services
• To process your maintenance requests
• To notify you about changes to our services
• To provide customer support
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of the App
• To detect, prevent, and address technical issues

4. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

• With your consent: We may disclose your information if you have given us permission to do so.
• Legal obligations: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business transactions: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred.

5. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your personal information but remember that no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Your Rights

You have the right to:

• Access your personal data
• Correct any inaccuracies in your personal data
• Request deletion of your personal data

To exercise these rights, please contact us at info@ekt.qa.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our App and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our App may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Account Deletion

If you wish to delete your account, please send an email to info@ekt.qa using the form available at ektservices.com/deleteaccount.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• IT Department: +974 5096 1718
• Maintenance Department: +974 3356 2604
• Landline: +974 4411 5256